Client area

General enquiries

Client area

General enquiries

Pharmaceuticals

Epoq IT work with many businesses driven by legislation and are specialists in the Pharmaceutical and life sciences sector, with key members of our team drawn from the same background with in-depth knowledge of the industry.

We provide everything from strategy, designing and installation to IT processes, security and documentation.  Our Pharmaceutical services division work with small and medium sized national and international companies as a full IT department, often as CIO but also as an extension to your team. Using our experience, we can ensure your IT systems are reliable and compliant whilst enabling you to gain competitive advantages from effective use and latest technologies.

Working across life science companies, clinical research organisations (CRO’s), wound care and  medical devices companies, where data security and reliability of communications is paramount, we work closely with the board to strategically advise, design, install, support and document a wide range of IT infrastructure systems and projects.

  • Systems to support key business applications such as CRM and e-detailing solutions including Zinc, Medra, Cegedim, IMS Health, Veeva, Salesforce and Phoenix
  • IT solutions to maximise salesforce productivity
  • IT security solutions
  • Inventory and asset management
  • HIPAA compliance solutions
  • MHRA compliance solutions
  • Audit preparation
  • IT processes and policies
  • Post audit remedial work
  • Data storage, retention and compliance solutions
  • Effective and flexible working across geographically dispersed offices and operations, including international clinical trials
  • Remote working solutions
  • Mobile device management
  • Planning and managing office moves
  • IT solutions and technical support for new offices or office moves
  • Network infrastructure technology to support clinical trial management systems, Interactive voice response systems, electronic data capture and much more
  • Internet and connectivity solutions
  • IT compliance documentation (GxP standard procedures and qualification documentation)
  • Reliability, resilience, business continuity and disaster recovery solutions
  • System monitoring to maximise uptime and pre-empt problem
  • 24/7 ITIL service desk

Account Management

Our account managers and technical account managers undertake a ‘business IT assessment’ that provides a straightforward, visual report to ensure the right solutions are in place and your objectives are met.

24/7 Service Desk

Our round-the-clock coverage allows you to speak directly to a technical engineer any time of the day or night to help quickly resolve any problems that may arise.

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