Managed IT Support Services Packs – designed for simplicity, delivered with expertise

Epoq IT has years of experience working with many types of SMEs, providing strategic planning services alongside hands-on managed IT services. Whether you are working in a regulated sector, or simply looking to improve your IT performance, these cost-effective, ready-to-roll IT Services packages as the foundation of your outsourced services platform.

It’s never been simpler to outsource your IT headaches and gain the secure springboard you need to grow.

 


Why Choose Epoq IT?

  • Choose the package that meets your needs with confidence and rely on our expert team to run your IT
  • Attractive and transparent per user per month pricing
  • Includes selected Microsoft 365 and other apps as specified in your chosen bundle – other options available on request
  • Ideal platform to build a secure and compliant set-up for remote and hybrid working
  • 90-day Customer Satisfaction Pledge – switch services or provider after the first 90 days without penalty


FREE DOWNLOAD

Everything SMEs need to know about outsourcing IT support services
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Our Bundle Packages

Select your preferred option below to obtain your quote.

BUSINESS BASICS

Ideal for a small business with a handful of employees working mostly from home, and you need to make sure they can access their emails and work files at any time, store documents securely and get easy access to technical support.

FULLY MANAGED WORKSTATION*

  • ITIL Service Desk
  • Application Licenses
  • Application support and management
  • Remote and on-site support

BENEFITS INCLUDED

  • Email
  • Cloud storage
  • Anti-malware
  • Security updates

STANDARD SERVICES

You’re a fast growing business operating in a regulated sector like finance or pharmaceuticals, where data security and compliance is paramount, you need something a bit more comprehensive – like our includes identity and encryption management services and enhanced email security.

FULLY MANAGED WORKSTATION*

  • ITIL Service Desk
  • Application Licenses
  • Application support and management
  • Remote and on-site support

BENEFITS INCLUDED

  • Email
  • Cloud storage
  • Security updates
  • Anti-malware
  • Access & Identity Management
  • Encryption Management
  • Cloud Data Backup
  • Email Security

PREMIUM SERVICES

If you’re a medium sized scale-up that’s running multiple online communication channels and handling a lot of business data, then you’re best suited to our PREMIUM SERVICES PACK.

FULLY MANAGED WORKSTATION*

  • ITIL Service Desk
  • Application Licenses
  • Application support and management
  • Remote and on-site support

BENEFITS INCLUDED

  • Email
  • Cloud storage
  • Anti-malware
  • Security updates
  • Access & Identity Management
  • Encryption Management
  • Cloud Data Backup
  • Email Security
  • Data Loss Prevention
  • Password Management
  • Security Awareness Training
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Unsure which package is best for you?

Call us on 01494 976939 for help and advice


FAQs

  • Dedicated IT Service Manager
  • Professional Service Desk – 8.00am-6.00pm weekdays (other options available)
  • Guaranteed Response Times
  • Call Logging & Tracking
  • Call Quality and Customer Satisfaction rating on every call
  • Server & Workstation Maintenance & Monitoring
  • 3rd Party Application Licenses, Support and Management as per your chosen package
  • Unlimited Telephone Support
  • Unlimited Remote Maintenance and Monitoring
  • Unlimited Remote or Onsite Support for routine service requests
  • You have limited internal resources
  • Cost-effective access to expertise
  • Off-load technical admin
  • Cost-effective, fixed monthly costs
  • Clear reporting, insights and forecasting
  • Guaranteed Service Levels
  • Allows you to focus on business growth
  • Improves ROI on IT investments
  • Easier digital transformation
  • Mitigates growing SME cyber security challenges
  • Prevents costly downtime
  • Better business continuity
  • Peace of Mind

If your current provider is not giving you the right level of service and support, you can’t afford to wait: choose a partner that is flexible, friendly and focused on what your business needs to drive growth.

We will take care of the switching process and provide a dedicated IT Service Manager to work with you every step of the way.

While we like to share the latest IT developments and trends, we’ll never try to sell you something you don’t need. One reason why, perhaps, 99% of our customers rate our services as excellent.

We also provide a 90-day Customer Satisfaction Pledge as mark of our confidence in our ability to provide your business with the extraordinary service it deserves.

Hear from people we’ve helped…

An on-boarding charge applies (includes in-depth Business IT Review with CIO-level IT Expert, Analysis and Recommendations, IT Roadmap, Scoping Document & Remote Management Set-up and Reporting Set-up). Bundles include up to 2 workstations per user. Bundles Include additional user device installation and printer, router and switch installation taking less than one day to install: excludes larger projects.

Unit 9 Anglo Office Park
Lincoln Road
Cressex Business Park
High Wycombe
HP12 3RH

Sales: 01494 976939

All Other Enquiries & Support: 01494 444065

Company Registration No. 4506070

VAT No. 795 3850 80

© 2021 Epoq IT, all rights reserved

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