We work with businesses of all sizes to deliver the very best maintenance and support to keep your IT infrastructure up and running.

Our expert consultants are highly experienced in providing proactive measures to minimise disruption, taking care of any issues while you take care of your business!

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My Service Desk includes:

• Fault Resolution – Expert fault resolution for end-user technical problems
• Service Requests – Standard changes to IT systems
• Proactive Monitoring – Monitoring and alerting with core-hour remediation
• Problem Management – Proactively identifying trends and managing underlying problems through to resolution
• Asset Management – Track recorded hardware devices
• Service Reporting – Reporting service performance
• Vendor Management – Technical 3^rd party liaison providing a single point of contact
• Onsite Support – If a fault cannot be remotely resolved, an engineer will attend onsite
• System Maintenance – Maintenance and updates on software and hardware to prevent potential future problems
• 24/7 Network Operations Centre – Proactive troubleshooting and issue resolutions
• 24/7 Service Desk – Liaise with an engineer at any time

My Service Desk benefits:

• IT protection and management
• Improved productivity
• 24/7 expert IT support
• Complements My Security and My Recovery for a total solution
• Packaged based on monthly subscription

Epoq’s response is fast and effective, understanding the needs and demands of our business and the importance of uptime on all aspects of our reactive service business systems. Their methodical approach to incorporating new technologies into our business has delivered smooth implementation and integration into our organization. All the staff are professional and patient with all queries both on-site and on the phone.

Robert Ward
UK Operations & Coffee Specialist, Gruppo Cimbali SpA