Future-proof your IT with proactive Managed Services

Epoq IT builds long term partnerships with clients because we take time to understand your business needs; and we support you on an on-going basis with strategy, insights, innovation and, of course, excellent service delivery.

99% of our customers rate their satisfaction with our services as excellent: Our Service Desk team members pride themselves on exceeding customer expectations every day.

And for new customers, we offer a 90-day Customer Satisfaction Pledge. Put simply, you are free to switch supplier, in the unlikely scenario that you are not satisfied with the quality of services we provide.

90-day Customer Satisfaction Pledge

Your Peace of Mind Guarantee. Ask about our Customer Satisfaction Pledge and how it applies to your business.

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SERVICE DESK – we take care of your IT infrastructure

• ITIL and ISO20000 Service Desk
• 99% of customers rate their satisfaction as excellent
• Service Levels to suit your business needs
• Fast response and proactive service 8.00 – 18.00
• Transparent ticket updates
• Out of hours, 24/7 IT support and on-site support options
• Qualified staff and expertise always on hand to offer best advice
• Dedicated Service Manager to ensure outstanding customer experience

MY INSIGHTS – one view, one format reporting for actionable insights

• View all tickets and infrastructure from one real time dashboard
• In depth health check data readily available
• Structured monthly reporting with an expert ensures complete transparency and proactive management of issues
• Helps to ensure ROI on your IT spend by providing clear information at every level
• Easy to review and optimise current performance
• Plan & budget ahead with advanced forecasting tools

MY SECURITY – protect your IT, your staff, and your business

• Extensive cyber security protection for small and medium sized businesses
• Designed to meet compliance around cyber security
• Data breaches, Ransomware, Phishing, Malware … our specially packaged solutions are effective and affordable protection
• Works with any network infrastructure
• Ask about Cyber Essentials and Cyber Essentials Plus – ideal for suppliers to regulated sectors

MY RECOVERY – disaster recovery and back-up solutions for successful risk management

• Perfect-fit solutions for your business needs – on-premises, cloud or hybrid.
• Includes recovery plan creation and management, from a simple file deletion through to a full ‘disaster’ scenario
• Meets compliance standards around disaster recovery
• Managed device and Microsoft 365 backup solutions
• Expert business continuity planning service available spanning systems, people, and policies so your fall-backs are fully tested and prepared

DIGITAL TRANSFORMATION SERVICES – Building business resilience and IT agility for competitive edge

• Digital solutions tailored for SMEs using commonly available tools and services, such as Microsoft 365
• Simplified and prioritised digital transformation roadmap
• Affordable cloud migration solutions
• Practical and strategic support in driving cultural and operational change
• Advanced integrations, automation, IT monitoring and management tools

MY CIO – part-time or project-based expertise available to help you navigate the way ahead

• The affordable way to develop your business IT strategy and roadmap
• Our proactive approach maximises your on-going operational effectiveness
• Accurately forecast future IT spend and ensure ROI
• Innovate with confidence to gain competitive edge
• Flexible options to suit your strategic and project needs
• Expert Project Services e.g. for the delivery of infrastructure replacement and migration projects
• Ask about our 10-hour CIO and Project Services packs

Other Services

• Hardware – laptops, servers, firewalls etc
• Telephony, MPLS and Leased Lines
• Broadband & Wi-fi
• Domain management
• Ask us for more information

Contact us

Talk to a member of our team. We’ll help you find the best IT support solutions for your business.