Account Manager, IT Managed Services

The position

The primary objective of this Account Management position is to expand the company’s business within the  client base in IT Managed Services, primarily in the UK south east.

The Account Manager will act as the company’s main interface with customers and drive those relationships   to maximize business opportunities and to achieve or exceed orders, sales, margins and other key targets as appropriate to the accounts.

The successful candidate will need to demonstrate tangible value and growth of the company’s Managed Services business and will be a key member of the sales team.

Key Relationships

• Regular contact with customers’ decision makers and influencers to ensure that the customer’s requirements are fully understood, met and modified where necessary.  Ensuring that the company is placed in the best possible position thus maximising business opportunities.  From these contacts, ensuring that relevant information is fed back into the company’s account strategy & planning for future business.
• Regular alignment with colleagues and management relative to the account requirements and opportunities to ensure the business objectives are met.

Professional and personal requirements

• Preferably 5 years of directly relevant experience in Managed Services/Solutions-oriented selling in the IT space with clear evidence of achievement, credibility and customer acceptance.
• A series of significant accomplishments based upon a demonstrated understanding of a customer’s business, strategy & identified insertion points.
• A solid track record of excellent negotiating and communication skills.
• Evidence of having developed a good working knowledge of a customer’s culture, organization and business drivers.
• A demonstrated ability to influence others and to mobilize internal and external resources across an organization to fulfill customer requirements.
• Excellent knowledge of Managed Services market situation in the IT space and for SME’s
• CRM experience
• Proven experience from relationship building activities with customers
• High ability to develop and execute strategic plans
• Excellent interpersonal skills and relationship builder at customer management level
• Track record of achieving KPI’s and targets.
• The position may require frequent travelling in the target business area
• Fluent English

Job description

• Drive sales growth by expanding the pipeline and business with the relevant accounts.
• Negotiate and close orders from that pipeline (together with other department representatives as and when appropriate).
• Cross and up selling the company’s portfolio of services and products.
• Responsible for managing several accounts and being the face of the company to clients
• Arranging and making customer presentations of the company’s portfolio and offerings
• Working to sales-, revenue-, activity- and KPI targets.
• Continuously update the CRM with new customer- and opportunity related information.
• Submit accurate monthly business forecasts.
• Manage the priorities within the accounts to ensure customer satisfaction is at the highest level.
• Promote the company’s image to customer base.
• Manage all aspects of the customer relationships to maximise the company’s success
• Pro-actively drive opportunities into the sales pipeline through our client roadmap process

Education

• A Degree or similar qualification is preferred. 

Benefits

• Competitive base salary
• Commission 
• Company benefits
• 20 days holiday rising to 25

(Strictly no Agencies)