ISO 20000 helps organisations such as Epoq IT not only benchmark how they deliver managed services but also brings real and measurable benefits to their customers.
Following the rebranding of the Company, introducing new managed services to their growing customer base and revolutionising their service delivery with the use of Artificial Intelligence, Epoq IT recognised the benefits of achieving and maintaining ISO 20000 accreditation for themselves and the clients they support.
ISO 20000 provides assurance to Epoq’s clients that their service requirements will be fulfilled, not only now but also in the future through a culture of continual improvement. Epoq IT wanted to demonstrate they are committed to providing a high quality of service and make a positive difference to their current and potential customers as technology continues to evolve.
Director of Technical Services, James Clark is delighted that the dedication and hard work of everyone at Epoq IT has achieved this accreditation, he says “Processes, quality and continual improvement have always been at the heart of our growth and success and are an essential part of our culture, so gaining our ISO 20000 certification was the logical next step for us. The ISO accreditation will help ensure that our service continues to run smoothly and efficiently and that we go on providing the very best experience to our customers.”