IT Support
At Epoq IT we offer a support structure for every situation, whether you need full IT support or a response on an ad-hoc basis. You can pick from the options below and fill out our quick-quote form, or call us on 01494 444065 to discuss your exact requirements.
All Inclusive Support
Cover all your IT needs at one flat rate, with no extras or hidden costs. Our all-inclusive customers benefit from all of the above items PLUS all onsite visits (within working hours) at an agreed response time e.g. 4 hours, 8 hours etc.
- Unlimited telephone, email AND onsite support
- No hidden costs
Remote Email and Telephone Support
Many IT problems and queries can be managed without a site visit being necessary. With that in mind, we offer a remote support contract, which allows you unlimited telephone and email support. And if at any stage a site visit was necessary, you also have access to a pool of skilled engineers who already know your business requirements.
- Unlimited telephone and email support for a flat rate
- Access to pool of onsite engineers (chargeable per hour) who know your site and requirements
Ad-Hoc Support
Ideal for small businesses with fewer IT needs, our ad-hoc support does not tie you into a contract. When you need us, call us and we'll arrange a visit to deal with your IT fault or request; and you only pay for the support you need.
- Very flexible support
- Keeps IT costs low - just pay as and when you require support
Hardware Support
Our hardware support contract is tailored to provide support for a specific piece of equipment - for example a server or a business-critical PC.
- Only pay for support for business-critical items
- Peace of mind in knowing that critical equipment is covered